James
Hartley
JH
CLIENT RELATIONS MANAGER
CONTACT
For matters routed to James, use the main contact form. Enquiries are routed by the relevant practice area.
For matters routed to James, use the main contact form. Enquiries are routed by the relevant practice area.
LANGUAGES
English · French · basic Portuguese
English · French · basic Portuguese
James serves as VLO's Client Relations Manager. He is the first point of contact for new client enquiries, coordinates initial NDA setup, and routes incoming matters to the relevant partner based on jurisdiction, practice area, and conflict-of-interest considerations.
He is not a practising lawyer. He understands how law firms work from the inside — and how clients want to be received during the difficult first 48 hours of a new dispute. Every enquiry that comes to VLO passes through James before it reaches a partner.
Background in legal operations and client services management.
He is not a practising lawyer. He understands how law firms work from the inside — and how clients want to be received during the difficult first 48 hours of a new dispute. Every enquiry that comes to VLO passes through James before it reaches a partner.
Background in legal operations and client services management.
BIOGRAPHY
PRACTICE AREAS
James covers
INTAKE
First contact and matter scoping.
Confidentiality framework before substantive exchange.
NDA SETUP
COORDINATION
Multi-partner case coordination and client reporting.
ROUTING
Matching enquiry to relevant partner and jurisdiction.
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