VLO Law Firm
International boutique legal counsel · since 2011 · 35+ jurisdictions · cross-border disputes
vlolawfirm.com · info@vlolawfirm.com · Bishkek, Kyrgyz Republic · UTC+6
vlolawfirm.com · info@vlolawfirm.com · Bishkek, Kyrgyz Republic · UTC+6
Public Offer
Last revised 1 January 2026
This document constitutes an offer by OsOO “Legal Tech” ... acting under the VLO Law Firm brand, to enter into a services agreement with an unlimited circle of persons (the “Customer”) on the terms set out below, by way of full and unconditional accession to the Offer. The Offer is published at https://vlolawfirm.com/.1. Definitions and terms
1.1. For the purposes of this document, the terms below have the following meanings:
Acceptance — actions by the Customer evidencing agreement with the Offer, including payment of an invoice, written confirmation, sending documents to start work, or another action directly indicating acceptance of the terms.
Agreement — the agreement between the Firm and the Customer for the provision of services concluded by way of Acceptance of the Offer.
Material — informational or consultative material of the Firm published on the Website, on social networks or sent to the Customer, including articles, presentations, checklists, videos, webinars and other products for personal informational use.
Customer — the person accepting the Offer.
Offer — this document, containing all the essential terms of the agreement, evidencing the Firm’s intention to conclude an agreement for the provision of legal services on the terms set out herein with any person who performs Acceptance; published online at https://vlolawfirm.com/.
Services — legal support coordinated or provided by VLO Law Firm / OsOO “Legal Tech”, covering cross-border corporate disputes, litigation and arbitration, M&A, restructuring, tax disputes, bankruptcy, investments, enforcement and related practice areas.
Intellectual property results — works protected by law: audio-visual works (video materials, including without limitation recordings of live broadcasts), presentations, checklists, articles on legal topics, videos of the Firm and other protected intellectual property and means of individualisation.
Website — a complex object of intellectual property comprising computer programs, databases, textual, graphic and other information accessible to the User, located on the Internet at https://vlolawfirm.com/ and belonging to its owner, VLO Law Firm (TIN 02410202210318).
Parties — the Firm and the Customer.
Cost of legal services — the cost of providing services, set by the Firm in the course of agreeing the scope of Services to be provided to the Customer.
Territory — worldwide, unless a narrower territory is expressly agreed by the Parties for particular Materials or Services.
1.2. The Offer may use terms not defined in clause 1.1. In that case, such a term shall be construed in accordance with the text of the Offer. Where the text of the Offer does not yield an unambiguous construction, regard shall be had to the meaning of the term under applicable law and in its established, commonly accepted meaning on the Internet and in similar interactions.
2. Subject of the agreement
2.1. The Firm undertakes to provide legal services to the Customer. In the text of this Offer the Firm and the Customer are jointly referred to as the "Parties".
2.1.1. The services referred to in clause 2.1 of the Offer are hereinafter and in the parties’ correspondence referred to as the "services".
2.2. The types, content, deadlines and other terms of the provision of services are determined in addenda, letters, invoices, assignments, engagement letters or other documents agreed with the Customer.
2.3. In the event of any conflict between an addendum or individual agreement and the Offer, the relevant addendum or individual agreement shall prevail.
2.4. In performing their obligations the Parties are not limited to actions expressly set out in the Offer and addenda, but take into account the actual common intention of the parties.
2.4.1. Acceptance of this Offer also signifies the User’s full agreement to the Privacy Policy published on the Website.
2.5. By performing Acceptance, the User confirms full legal capacity. Acceptance is not deemed to have been made by a person lacking legal capacity, or by a person under the age of 18 (other than in case of emancipation). The risk of Acceptance by an incapacitated or underage person is borne by the legal representatives of that person.
3. Rights and obligations of the parties
3.1. The Firm shall:
• provide services to the Customer in a high-quality, timely and complete manner;
• use the Customer’s information for the purposes of performing the Offer;
• promptly, and within the shortest possible time, correct any defects or non-conformities arising in the provision of services;
• provide services acting in the interests of the Customer, applying all efforts to protect those interests in full, acting in good faith and reasonably. Where, in the Firm’s opinion, a decision of the Customer may prejudice the Customer’s interests or restrict the Firm’s ability to provide further legal protection, the Firm shall warn the Customer accordingly.
• in accordance with the Customer’s instructions and with a signed addendum, the Firm may, in the course of a court hearing, take prompt decisions on the methods of protecting the Customer’s interests, but may not, without the Customer’s consent: (a) waive claims in whole or in part; (b) enter into settlement agreements; or (c) admit the opposing party’s claims.
• act on behalf of the Customer on the basis of a power of attorney issued by the Customer to the Firm and/or a person nominated by the Firm, without exceeding the powers granted by such power of attorney.
3.2. The Firm may:
• determine the means, types and forms of performance of its obligations, including in respect of: arguments used in litigation, attendance or non-attendance at specific court hearings; the interpretation of legal norms and the content of judicial acts; the specific content of documents prepared and used, their provisions, wording, elements, style, conclusions and other content included by the Firm in any document; the type and size of font, formatting and presentation of text;
• grant discounts to the Customer in the manner and on the terms determined unilaterally by the Firm. The Firm shall notify the Customer of any discount at a time determined at its discretion;
• engage third parties to perform obligations under this agreement;
• where the Offer and/or addenda do not expressly provide otherwise, determine unilaterally and extra-judicially a condition (rule of conduct) governing the relations of the Parties in a given situation. A condition so formulated is binding on the Parties as though it had originally been provided in the Offer and/or addendum itself;
• where the Offer and/or addendum do not expressly provide objective criteria for assessing the results of services rendered (or being rendered) and/or particular stages or actions forming part of the services, determine unilaterally and extra-judicially the quality, conformity with the agreement, acceptability, reasonableness, sufficiency and similar characteristics. The Customer agrees to this manner of providing services.
3.3. Where any provisions or amendments to applicable law are unclear or inconsistent and the application of such provisions to the services and/or to their result cannot be determined directly and unambiguously by the Firm in whole or in part, the Firm shall, within 3 (three) working days after identifying such inconsistencies or amendments, send a written request to the Customer for instructions on the Firm’s further actions with respect to the application of such existing or amended requirements of applicable law.
When submitting such a request, the Firm sets out a list of inconsistencies in applicable law and outlines the available interpretations of the conflicting requirements, together with their possible consequences known to the Firm as at the date of the request.
In accordance with the above, within 3 (three) working days of receipt of the Firm’s request the Customer shall take a final decision on which interpretation is to be applied and shall authorise the Firm in writing to take further action.
The absence of a response from the Customer entitles the Firm to suspend the provision of services under this Agreement and releases it from any sanctions or losses on the part of the Customer and/or third parties.
3.4. The Firm may also suspend performance of its obligations where it is necessary:
• to agree with the Customer information and documents related to such performance, and any further action (where applicable), for the period of such agreement;
• to obtain from the Customer information and documents related to such performance, for the period from the date of the request to the date of receipt of the requested item.
3.5. The Firm may unilaterally terminate the agreement in the cases provided for in the Offer.
3.6. The Customer shall:
• pay for services in a timely and complete manner;
• provide all documents and information considered necessary by the Firm within the time specified by the Firm;
• pay and/or reimburse postal and other necessary expenses, including bank fees, in connection with the Firm’s provision of services. The amount and type of expenses are subject to prior agreement between the Firm and the Customer. Such agreement may be made in any form and by any means, including by e-mail. Payment and/or reimbursement of expenses shall be made within the times and in the manner specified by the Firm, unless the parties agree otherwise;
• pay any state duty and, if required, provide documents confirming payment of that duty;
• cooperate with the Firm in providing the services, including, without limitation, by responding to all enquiries, demands and communications of the Firm in the manner and within the times specified by the Firm.
The Parties acknowledge that, in the absence of responses from the Customer to such enquiries, demands and communications, the Firm may at its discretion: (a) suspend performance of obligations; and/or (b) treat the Customer’s silence as consent to (approval of) the action (or inaction) in question; and/or (c) treat the Customer’s silence as conferring on the Firm the right to determine the further course of conduct (action or inaction) unilaterally and extra-judicially.
• not obstruct the Firm in its work (in the course of providing services), including by giving directions on the performance of obligations;
• issue to the Firm and/or to a person nominated by it a power of attorney in the form provided by the Firm, where, in the Firm’s opinion, this is necessary for performance of obligations;
• in the event of engaging other persons in whole or in part for the provision of similar services, notify the Firm in writing within 7 days of the date of concluding the relevant agreement;
• properly notify the Firm in writing of any changes to the initial data/information transmitted to the Firm, within 5 (five) working days of the date of occurrence/entry into force of such changes, and within a reasonable, shortest possible time, supplement or update such information, at the Firm’s request or on the Customer’s own initiative, where such changes may affect the services;
• where, in the course of performing the Agreement, it becomes necessary to incur expenses not included in the cost of the Services, reimburse (compensate for) them in the manner specified by the Firm;
• observe the following requirements when scanning and sending scanned documents to the Firm: OsOO “Legal Tech” (VLO Law Firm brand) present all information and documents in a legible form, with text in a format suitable for reading;
• refrain from any actions infringing the Firm’s rights in respect of intellectual property results, in particular not to copy, record, reproduce or distribute any intellectual property results of the Firm without the Firm’s written permission;
• immediately notify the Firm of any known facts of infringement of the Firm’s exclusive rights.
3.7. The Customer may:
• approach the Firm with questions related to the provision of services;
• request from the Firm documentary confirmation of services provided, where this is acceptable and permissible at the Firm’s discretion;
• require the Firm to provide a report on expenses incurred, but not more than once per calendar month.
2.1. The Firm undertakes to provide legal services to the Customer. In the text of this Offer the Firm and the Customer are jointly referred to as the "Parties".
2.1.1. The services referred to in clause 2.1 of the Offer are hereinafter and in the parties’ correspondence referred to as the "services".
2.2. The types, content, deadlines and other terms of the provision of services are determined in addenda, letters, invoices, assignments, engagement letters or other documents agreed with the Customer.
2.3. In the event of any conflict between an addendum or individual agreement and the Offer, the relevant addendum or individual agreement shall prevail.
2.4. In performing their obligations the Parties are not limited to actions expressly set out in the Offer and addenda, but take into account the actual common intention of the parties.
2.4.1. Acceptance of this Offer also signifies the User’s full agreement to the Privacy Policy published on the Website.
2.5. By performing Acceptance, the User confirms full legal capacity. Acceptance is not deemed to have been made by a person lacking legal capacity, or by a person under the age of 18 (other than in case of emancipation). The risk of Acceptance by an incapacitated or underage person is borne by the legal representatives of that person.
3. Rights and obligations of the parties
3.1. The Firm shall:
• provide services to the Customer in a high-quality, timely and complete manner;
• use the Customer’s information for the purposes of performing the Offer;
• promptly, and within the shortest possible time, correct any defects or non-conformities arising in the provision of services;
• provide services acting in the interests of the Customer, applying all efforts to protect those interests in full, acting in good faith and reasonably. Where, in the Firm’s opinion, a decision of the Customer may prejudice the Customer’s interests or restrict the Firm’s ability to provide further legal protection, the Firm shall warn the Customer accordingly.
• in accordance with the Customer’s instructions and with a signed addendum, the Firm may, in the course of a court hearing, take prompt decisions on the methods of protecting the Customer’s interests, but may not, without the Customer’s consent: (a) waive claims in whole or in part; (b) enter into settlement agreements; or (c) admit the opposing party’s claims.
• act on behalf of the Customer on the basis of a power of attorney issued by the Customer to the Firm and/or a person nominated by the Firm, without exceeding the powers granted by such power of attorney.
3.2. The Firm may:
• determine the means, types and forms of performance of its obligations, including in respect of: arguments used in litigation, attendance or non-attendance at specific court hearings; the interpretation of legal norms and the content of judicial acts; the specific content of documents prepared and used, their provisions, wording, elements, style, conclusions and other content included by the Firm in any document; the type and size of font, formatting and presentation of text;
• grant discounts to the Customer in the manner and on the terms determined unilaterally by the Firm. The Firm shall notify the Customer of any discount at a time determined at its discretion;
• engage third parties to perform obligations under this agreement;
• where the Offer and/or addenda do not expressly provide otherwise, determine unilaterally and extra-judicially a condition (rule of conduct) governing the relations of the Parties in a given situation. A condition so formulated is binding on the Parties as though it had originally been provided in the Offer and/or addendum itself;
• where the Offer and/or addendum do not expressly provide objective criteria for assessing the results of services rendered (or being rendered) and/or particular stages or actions forming part of the services, determine unilaterally and extra-judicially the quality, conformity with the agreement, acceptability, reasonableness, sufficiency and similar characteristics. The Customer agrees to this manner of providing services.
3.3. Where any provisions or amendments to applicable law are unclear or inconsistent and the application of such provisions to the services and/or to their result cannot be determined directly and unambiguously by the Firm in whole or in part, the Firm shall, within 3 (three) working days after identifying such inconsistencies or amendments, send a written request to the Customer for instructions on the Firm’s further actions with respect to the application of such existing or amended requirements of applicable law.
When submitting such a request, the Firm sets out a list of inconsistencies in applicable law and outlines the available interpretations of the conflicting requirements, together with their possible consequences known to the Firm as at the date of the request.
In accordance with the above, within 3 (three) working days of receipt of the Firm’s request the Customer shall take a final decision on which interpretation is to be applied and shall authorise the Firm in writing to take further action.
The absence of a response from the Customer entitles the Firm to suspend the provision of services under this Agreement and releases it from any sanctions or losses on the part of the Customer and/or third parties.
3.4. The Firm may also suspend performance of its obligations where it is necessary:
• to agree with the Customer information and documents related to such performance, and any further action (where applicable), for the period of such agreement;
• to obtain from the Customer information and documents related to such performance, for the period from the date of the request to the date of receipt of the requested item.
3.5. The Firm may unilaterally terminate the agreement in the cases provided for in the Offer.
3.6. The Customer shall:
• pay for services in a timely and complete manner;
• provide all documents and information considered necessary by the Firm within the time specified by the Firm;
• pay and/or reimburse postal and other necessary expenses, including bank fees, in connection with the Firm’s provision of services. The amount and type of expenses are subject to prior agreement between the Firm and the Customer. Such agreement may be made in any form and by any means, including by e-mail. Payment and/or reimbursement of expenses shall be made within the times and in the manner specified by the Firm, unless the parties agree otherwise;
• pay any state duty and, if required, provide documents confirming payment of that duty;
• cooperate with the Firm in providing the services, including, without limitation, by responding to all enquiries, demands and communications of the Firm in the manner and within the times specified by the Firm.
The Parties acknowledge that, in the absence of responses from the Customer to such enquiries, demands and communications, the Firm may at its discretion: (a) suspend performance of obligations; and/or (b) treat the Customer’s silence as consent to (approval of) the action (or inaction) in question; and/or (c) treat the Customer’s silence as conferring on the Firm the right to determine the further course of conduct (action or inaction) unilaterally and extra-judicially.
• not obstruct the Firm in its work (in the course of providing services), including by giving directions on the performance of obligations;
• issue to the Firm and/or to a person nominated by it a power of attorney in the form provided by the Firm, where, in the Firm’s opinion, this is necessary for performance of obligations;
• in the event of engaging other persons in whole or in part for the provision of similar services, notify the Firm in writing within 7 days of the date of concluding the relevant agreement;
• properly notify the Firm in writing of any changes to the initial data/information transmitted to the Firm, within 5 (five) working days of the date of occurrence/entry into force of such changes, and within a reasonable, shortest possible time, supplement or update such information, at the Firm’s request or on the Customer’s own initiative, where such changes may affect the services;
• where, in the course of performing the Agreement, it becomes necessary to incur expenses not included in the cost of the Services, reimburse (compensate for) them in the manner specified by the Firm;
• observe the following requirements when scanning and sending scanned documents to the Firm: OsOO “Legal Tech” (VLO Law Firm brand) present all information and documents in a legible form, with text in a format suitable for reading;
• refrain from any actions infringing the Firm’s rights in respect of intellectual property results, in particular not to copy, record, reproduce or distribute any intellectual property results of the Firm without the Firm’s written permission;
• immediately notify the Firm of any known facts of infringement of the Firm’s exclusive rights.
3.7. The Customer may:
• approach the Firm with questions related to the provision of services;
• request from the Firm documentary confirmation of services provided, where this is acceptable and permissible at the Firm’s discretion;
• require the Firm to provide a report on expenses incurred, but not more than once per calendar month.
4. Confidential information
4.1. Each Party acknowledges that, in the course of performing its obligations, it may obtain access to or learn of non-public information or materials describing or relating to the other Party, to third parties to whom the other Party is bound by confidentiality obligations, including without limitation materials describing or relating to the business operations, rules or procedures of the other Party, its clients or third parties; methods; processes; developments or know-how, including software; computer materials, data files, computer printouts and other computer materials (regardless of the medium on which they are stored); and other information (Confidential Information). Confidential Information means information obtained by either Party from the other or which has become known in connection with the performance of this Agreement, which is confidential in nature, of value to the relevant Party and not subject to disclosure as it constitutes official and/or commercial secret, has actual or potential commercial value by virtue of being unknown to third parties, and which, save as required by law or under the Agreement, may not be disclosed by either Party or otherwise made known to third parties without the written consent of the other Party.
4.2. The Parties agree to preserve Confidential Information and undertake not to copy, reproduce, sell, transfer, license, market, transmit or otherwise dispose of such information for any purposes other than for the performance of the Agreement, and to ensure that all employees and other persons engaged or otherwise participating in the performance of the Agreement on behalf of each Party observe the same obligations.
4.3. Confidential Information does not include information that:
• is or becomes generally available, except where one of the Parties has disclosed information in breach of this Agreement;
• was known to a Party previously, without confidentiality obligations, and where this can be demonstrated;
• was independently developed by a Party, without reference to Confidential Information;
• was lawfully received by a Party from third parties not bound by confidentiality obligations;
• is subject to disclosure under a law, legal act or regulatory provision.
4.4. This section applies unless otherwise provided by other provisions of this Offer.
5. Intellectual property rights
5.1. All exclusive rights in any materials of the Website (the software ensuring display of the Website, including object code and source code, as well as its components, including design elements, text, graphic images, illustrations, videos, databases, music, sounds and other objects provided separately as updates, as well as any accompanying materials in printed or electronic form, in video format, contained on the Website) belong to the Firm.
6. Cost and settlement procedure
6.1. The cost of services is determined in accordance with the relevant engagement letter, addendum, invoice or other written confirmation agreed with the Customer.
6.2. The cost of services may be changed by the Firm unilaterally and extra-judicially, but not more than once a year and, in the case of an increase, by no more than 15%, by sending the Customer prior written notice.
6.3. The new cost of the Firm’s services is deemed accepted by the Customer if, within 10 (ten) days of the date of receipt by the Customer of the Firm’s written notice of the changed cost of services, the Firm has not received a written refusal of services from the Customer.
6.4. The date of provision of services is the date on which the Firm draws up and signs the act of services rendered (the certificate of provision of services), unless a different date of provision of services follows directly from the nature of the service provided and/or is provided for in an addendum.
6.5. Services are deemed rendered by the Firm and accepted by the Customer if, within 7 days of their provision, the Firm has not received from the Customer a statement to the contrary (rejecting the result of the services rendered) indicating the specific reasons for non-acceptance.
6.6. Where the Customer evades acceptance of the result of the services rendered in whole or in part, the Firm may send the relevant certificates of services rendered by post. If, within 15 days of the date of dispatch of those documents, the Firm has not received from the Customer notice rejecting that work and stating the specific reasons for non-acceptance, then:
• services shall be deemed to have been duly performed;
• services shall be deemed to have been accepted by the Customer in full, without reservations or conditions;
• the Customer shall be deemed to have no complaints in respect of the services rendered and accepted;
• the certificates of services rendered shall be deemed to have been signed by the Customer.
6.7. VAT and other taxes apply in accordance with applicable law and the Firm’s tax regime.
6.8. The time taken into account for the purposes of calculating the cost of services includes, without limitation: time spent on telephone discussions between the Customer and the Firm; time spent reading e-mails sent by the Customer to the Firm; travel time to meetings with the Customer and third parties and back; and time waiting for the Customer and third parties.
6.9. The time not taken into account includes, without limitation: time spent preparing invoices or responses to enquiries from the Customer concerning invoices issued to the Customer; and time spent preparing and agreeing this agreement and its addenda.
6.10. Payment for the Firm’s services is made by bank transfer to the details specified in the invoice, engagement letter, addendum or other payment document, or by another agreed method.
6.11. Non-payment in whole or in part within the time limits set out in the addendum constitutes grounds for the Firm to suspend the provision of services.
6.12. The Customer’s payment obligations are deemed duly performed at the moment of crediting of the funds to the Firm’s bank account.
6.13. Any sums of money paid by the Customer to the Firm shall not be refundable, regardless of the circumstances giving rise to a demand for refund, including in the event of the Customer’s breach of the Offer and/or addendum as a result of non-performance or improper performance of the Customer’s obligations or as a result of inaction, and in the event that the Customer decides to refuse performance of obligations or to terminate the Agreement (on any grounds), loses interest in the result of the services or, for any other reason, cannot or does not wish to perform its obligations. In such case the Parties agree that the amounts paid by the Customer shall be treated as compensation to the Firm for services actually rendered, are not refundable, and may not be treated as losses or unjust enrichment, in accordance with the Offer and applicable law..
6.14. The Customer is solely responsible for the correctness of the payment made.
7. Warranties and representations
7.1. The Customer hereby warrants that the Customer:
• has provided accurate data and assumes full responsibility for its accuracy, completeness and validity;
• has fully read the terms of the Offer and the documents referenced in the Offer, and the documents posted on the Website;
• fully understands the subject matter of the Agreement and the meaning and consequences of the Customer’s actions in entering into and performing the Agreement;
• is familiar with all of the Firm’s restrictions and rules, unconditionally accepts them and undertakes to comply with them;
• has all necessary third-party consents and lawfully holds all necessary rights in respect of information posted by the Customer on the Firm’s resources, where applicable;
• in carrying out its activities, complies with the requirements of applicable law.
7.2. The Firm warrants that the provision of services does not contravene applicable law, the Firm’s obligations to third parties, or otherwise infringe the rights and legitimate interests of third parties.
7.3. Save for warranties expressly set out in the Offer and the documents referenced in or posted on the Website, the Firm provides no other express or implied warranties and expressly disclaims any warranties or conditions in respect of the services.
7.4. The Customer consents to the processing by the Firm of data by any means for the purposes of concluding and performing the Agreement. The Firm receives only such personal information as is necessary for the performance of its obligations.
7.5. If the Customer transfers personal data of third parties to the Firm, the Customer undertakes to obtain the necessary consents or ensure the existence of other legal grounds.
7.6. The Customer consents to the receipt of advertising and informational communications. The Customer may opt out of advertising communications by sending notice to the Firm by e-mail.
7.7. The Customer agrees that the Firm may, itself or through a third party, process (record, store, use, refine, transmit and destroy) personal data contained in the documents provided by the Customer for verification. The Customer confirms that the necessary consents have been obtained from the persons whose personal data is contained in the provided documents.
4.1. Each Party acknowledges that, in the course of performing its obligations, it may obtain access to or learn of non-public information or materials describing or relating to the other Party, to third parties to whom the other Party is bound by confidentiality obligations, including without limitation materials describing or relating to the business operations, rules or procedures of the other Party, its clients or third parties; methods; processes; developments or know-how, including software; computer materials, data files, computer printouts and other computer materials (regardless of the medium on which they are stored); and other information (Confidential Information). Confidential Information means information obtained by either Party from the other or which has become known in connection with the performance of this Agreement, which is confidential in nature, of value to the relevant Party and not subject to disclosure as it constitutes official and/or commercial secret, has actual or potential commercial value by virtue of being unknown to third parties, and which, save as required by law or under the Agreement, may not be disclosed by either Party or otherwise made known to third parties without the written consent of the other Party.
4.2. The Parties agree to preserve Confidential Information and undertake not to copy, reproduce, sell, transfer, license, market, transmit or otherwise dispose of such information for any purposes other than for the performance of the Agreement, and to ensure that all employees and other persons engaged or otherwise participating in the performance of the Agreement on behalf of each Party observe the same obligations.
4.3. Confidential Information does not include information that:
• is or becomes generally available, except where one of the Parties has disclosed information in breach of this Agreement;
• was known to a Party previously, without confidentiality obligations, and where this can be demonstrated;
• was independently developed by a Party, without reference to Confidential Information;
• was lawfully received by a Party from third parties not bound by confidentiality obligations;
• is subject to disclosure under a law, legal act or regulatory provision.
4.4. This section applies unless otherwise provided by other provisions of this Offer.
5. Intellectual property rights
5.1. All exclusive rights in any materials of the Website (the software ensuring display of the Website, including object code and source code, as well as its components, including design elements, text, graphic images, illustrations, videos, databases, music, sounds and other objects provided separately as updates, as well as any accompanying materials in printed or electronic form, in video format, contained on the Website) belong to the Firm.
6. Cost and settlement procedure
6.1. The cost of services is determined in accordance with the relevant engagement letter, addendum, invoice or other written confirmation agreed with the Customer.
6.2. The cost of services may be changed by the Firm unilaterally and extra-judicially, but not more than once a year and, in the case of an increase, by no more than 15%, by sending the Customer prior written notice.
6.3. The new cost of the Firm’s services is deemed accepted by the Customer if, within 10 (ten) days of the date of receipt by the Customer of the Firm’s written notice of the changed cost of services, the Firm has not received a written refusal of services from the Customer.
6.4. The date of provision of services is the date on which the Firm draws up and signs the act of services rendered (the certificate of provision of services), unless a different date of provision of services follows directly from the nature of the service provided and/or is provided for in an addendum.
6.5. Services are deemed rendered by the Firm and accepted by the Customer if, within 7 days of their provision, the Firm has not received from the Customer a statement to the contrary (rejecting the result of the services rendered) indicating the specific reasons for non-acceptance.
6.6. Where the Customer evades acceptance of the result of the services rendered in whole or in part, the Firm may send the relevant certificates of services rendered by post. If, within 15 days of the date of dispatch of those documents, the Firm has not received from the Customer notice rejecting that work and stating the specific reasons for non-acceptance, then:
• services shall be deemed to have been duly performed;
• services shall be deemed to have been accepted by the Customer in full, without reservations or conditions;
• the Customer shall be deemed to have no complaints in respect of the services rendered and accepted;
• the certificates of services rendered shall be deemed to have been signed by the Customer.
6.7. VAT and other taxes apply in accordance with applicable law and the Firm’s tax regime.
6.8. The time taken into account for the purposes of calculating the cost of services includes, without limitation: time spent on telephone discussions between the Customer and the Firm; time spent reading e-mails sent by the Customer to the Firm; travel time to meetings with the Customer and third parties and back; and time waiting for the Customer and third parties.
6.9. The time not taken into account includes, without limitation: time spent preparing invoices or responses to enquiries from the Customer concerning invoices issued to the Customer; and time spent preparing and agreeing this agreement and its addenda.
6.10. Payment for the Firm’s services is made by bank transfer to the details specified in the invoice, engagement letter, addendum or other payment document, or by another agreed method.
6.11. Non-payment in whole or in part within the time limits set out in the addendum constitutes grounds for the Firm to suspend the provision of services.
6.12. The Customer’s payment obligations are deemed duly performed at the moment of crediting of the funds to the Firm’s bank account.
6.13. Any sums of money paid by the Customer to the Firm shall not be refundable, regardless of the circumstances giving rise to a demand for refund, including in the event of the Customer’s breach of the Offer and/or addendum as a result of non-performance or improper performance of the Customer’s obligations or as a result of inaction, and in the event that the Customer decides to refuse performance of obligations or to terminate the Agreement (on any grounds), loses interest in the result of the services or, for any other reason, cannot or does not wish to perform its obligations. In such case the Parties agree that the amounts paid by the Customer shall be treated as compensation to the Firm for services actually rendered, are not refundable, and may not be treated as losses or unjust enrichment, in accordance with the Offer and applicable law..
6.14. The Customer is solely responsible for the correctness of the payment made.
7. Warranties and representations
7.1. The Customer hereby warrants that the Customer:
• has provided accurate data and assumes full responsibility for its accuracy, completeness and validity;
• has fully read the terms of the Offer and the documents referenced in the Offer, and the documents posted on the Website;
• fully understands the subject matter of the Agreement and the meaning and consequences of the Customer’s actions in entering into and performing the Agreement;
• is familiar with all of the Firm’s restrictions and rules, unconditionally accepts them and undertakes to comply with them;
• has all necessary third-party consents and lawfully holds all necessary rights in respect of information posted by the Customer on the Firm’s resources, where applicable;
• in carrying out its activities, complies with the requirements of applicable law.
7.2. The Firm warrants that the provision of services does not contravene applicable law, the Firm’s obligations to third parties, or otherwise infringe the rights and legitimate interests of third parties.
7.3. Save for warranties expressly set out in the Offer and the documents referenced in or posted on the Website, the Firm provides no other express or implied warranties and expressly disclaims any warranties or conditions in respect of the services.
7.4. The Customer consents to the processing by the Firm of data by any means for the purposes of concluding and performing the Agreement. The Firm receives only such personal information as is necessary for the performance of its obligations.
7.5. If the Customer transfers personal data of third parties to the Firm, the Customer undertakes to obtain the necessary consents or ensure the existence of other legal grounds.
7.6. The Customer consents to the receipt of advertising and informational communications. The Customer may opt out of advertising communications by sending notice to the Firm by e-mail.
7.7. The Customer agrees that the Firm may, itself or through a third party, process (record, store, use, refine, transmit and destroy) personal data contained in the documents provided by the Customer for verification. The Customer confirms that the necessary consents have been obtained from the persons whose personal data is contained in the provided documents.
12. Final provisions
12.1. The Agreement, its conclusion and its performance are governed by applicable law. Any matter not regulated or not fully regulated by the Offer is governed by applicable law. Where disputes between the Firm and the Customer in respect of the Agreement are not resolved by negotiation, they shall be referred for resolution to a competent court determined in accordance with applicable law, unless mandatory rules require otherwise.
12.2. The pre-trial dispute-resolution procedure is mandatory; the response time to a claim is 10 (ten) days from the date of receipt.
12.3. The use of upper-case or lower-case letters in words does not affect the construction of the Offer.
12.4. If one or more provisions of this Offer, or of any other agreement entered into in connection with this Offer, becomes invalid or unenforceable, the Offer shall remain in force save as to those provisions which have become invalid.
12.5. The Parties to this Offer recognise electronic correspondence between themselves as written evidence. The Firm’s e-mail address is info@vlolawfirm.com. The Parties confirm that the exchange of documents, including letters, notices and other correspondence transmitted by any of the means set out in this section, may have evidentiary value and legal force in dispute resolution before the courts, to the extent permitted by applicable law.
12.6. All requests, communications and notices (collectively, "notices") under this Offer shall be made in writing in Russian, English or another agreed language, signed by an authorised person or Representative of the relevant Party, and shall be deemed duly sent and delivered when sent by courier or registered post with acknowledgement of receipt to the postal addresses set out below, or to the Firm’s e-mail address indicated in the Offer. A notice sent by courier is deemed received by the other Party on the date of delivery, provided that delivery has occurred. Delivery is deemed to have occurred when the notice is handed to an employee of the other Party authorised to receive correspondence, against signature.
12.7. A notice sent by post is deemed received by the other Party on the date stated on the delivery receipt.
12.8. Where the addressee evades receipt of any notice and where the addressee has not notified the sender in writing of a change in address and/or delivery details within the established time, and a notice is delivered to the address or details previously indicated by the addressee, the addressee bears all responsibility for non-delivery or impossibility of delivery of the notice.
12.9. At any meetings, conferences and negotiations directly or indirectly connected with the Parties’ performance of obligations under this Agreement, the Customer and the Firm may make audio or video recordings and prepare documents to record the necessary facts, agreements and discussions.
12.10. The Parties hereby acknowledge, represent and warrant to each other that each holds the necessary written consents from the individuals participating in such meetings, conferences and negotiations to the processing of their personal data to the extent required for compliance with applicable law.
12.11. Audio and video recordings made at such meetings, conferences and negotiations, and any documents drawn up, may subsequently be sent to their participants and to other persons connected with the Customer and the Firm.
12.12. Such audio and video recordings and documents may also be used as evidence.
12.13. Without prejudice to the terms of the Offer, the Parties may at any time formalise an Agreement for the provision of Services in the form of a written bilateral document.
12.14. By accepting the Offer, the Customer consents to receive SMS and e-mail messages about cooperation, advertising materials and other information, where such consent is permitted by applicable law.
12.15. The Firm strives to uphold the highest standards of moral and ethical conduct. The Firm does not engage in any form of corrupt activity, including, without limitation, extortion, fraud, impersonation, false statement or bribery.
12.16. This Offer is drawn up in Russian.
13. Firm details
Firm: OsOO “Legal Tech” (VLO Law Firm brand)
registration No. 210837-3301-ООО, TIN 02410202210318, OKPO 31680715
Postal address: Apt. 157, 2 Elebaeva Street, Oktyabrsky District, Bishkek, Kyrgyz Republic
Office: Apt. 157, 2 Elebaeva Street, Oktyabrsky District, Bishkek, Kyrgyz Republic
E-mail: info@vlolawfirm.com.
Time zone: UTC+6 (Bishkek). Out-of-hours response by arrangement.
Bank details: provided in the invoice, engagement letter, addendum or other payment document issued by the Firm.
Payment purpose: under the legal services agreement from the date of the Customer’s acceptance.
Managing Partner / authorised representative
_____________________ / authorised representative of OsOO “Legal Tech” /
12.1. The Agreement, its conclusion and its performance are governed by applicable law. Any matter not regulated or not fully regulated by the Offer is governed by applicable law. Where disputes between the Firm and the Customer in respect of the Agreement are not resolved by negotiation, they shall be referred for resolution to a competent court determined in accordance with applicable law, unless mandatory rules require otherwise.
12.2. The pre-trial dispute-resolution procedure is mandatory; the response time to a claim is 10 (ten) days from the date of receipt.
12.3. The use of upper-case or lower-case letters in words does not affect the construction of the Offer.
12.4. If one or more provisions of this Offer, or of any other agreement entered into in connection with this Offer, becomes invalid or unenforceable, the Offer shall remain in force save as to those provisions which have become invalid.
12.5. The Parties to this Offer recognise electronic correspondence between themselves as written evidence. The Firm’s e-mail address is info@vlolawfirm.com. The Parties confirm that the exchange of documents, including letters, notices and other correspondence transmitted by any of the means set out in this section, may have evidentiary value and legal force in dispute resolution before the courts, to the extent permitted by applicable law.
12.6. All requests, communications and notices (collectively, "notices") under this Offer shall be made in writing in Russian, English or another agreed language, signed by an authorised person or Representative of the relevant Party, and shall be deemed duly sent and delivered when sent by courier or registered post with acknowledgement of receipt to the postal addresses set out below, or to the Firm’s e-mail address indicated in the Offer. A notice sent by courier is deemed received by the other Party on the date of delivery, provided that delivery has occurred. Delivery is deemed to have occurred when the notice is handed to an employee of the other Party authorised to receive correspondence, against signature.
12.7. A notice sent by post is deemed received by the other Party on the date stated on the delivery receipt.
12.8. Where the addressee evades receipt of any notice and where the addressee has not notified the sender in writing of a change in address and/or delivery details within the established time, and a notice is delivered to the address or details previously indicated by the addressee, the addressee bears all responsibility for non-delivery or impossibility of delivery of the notice.
12.9. At any meetings, conferences and negotiations directly or indirectly connected with the Parties’ performance of obligations under this Agreement, the Customer and the Firm may make audio or video recordings and prepare documents to record the necessary facts, agreements and discussions.
12.10. The Parties hereby acknowledge, represent and warrant to each other that each holds the necessary written consents from the individuals participating in such meetings, conferences and negotiations to the processing of their personal data to the extent required for compliance with applicable law.
12.11. Audio and video recordings made at such meetings, conferences and negotiations, and any documents drawn up, may subsequently be sent to their participants and to other persons connected with the Customer and the Firm.
12.12. Such audio and video recordings and documents may also be used as evidence.
12.13. Without prejudice to the terms of the Offer, the Parties may at any time formalise an Agreement for the provision of Services in the form of a written bilateral document.
12.14. By accepting the Offer, the Customer consents to receive SMS and e-mail messages about cooperation, advertising materials and other information, where such consent is permitted by applicable law.
12.15. The Firm strives to uphold the highest standards of moral and ethical conduct. The Firm does not engage in any form of corrupt activity, including, without limitation, extortion, fraud, impersonation, false statement or bribery.
12.16. This Offer is drawn up in Russian.
13. Firm details
Firm: OsOO “Legal Tech” (VLO Law Firm brand)
registration No. 210837-3301-ООО, TIN 02410202210318, OKPO 31680715
Postal address: Apt. 157, 2 Elebaeva Street, Oktyabrsky District, Bishkek, Kyrgyz Republic
Office: Apt. 157, 2 Elebaeva Street, Oktyabrsky District, Bishkek, Kyrgyz Republic
E-mail: info@vlolawfirm.com.
Time zone: UTC+6 (Bishkek). Out-of-hours response by arrangement.
Bank details: provided in the invoice, engagement letter, addendum or other payment document issued by the Firm.
Payment purpose: under the legal services agreement from the date of the Customer’s acceptance.
Managing Partner / authorised representative
_____________________ / authorised representative of OsOO “Legal Tech” /